Frequent Questions2024-10-08T18:23:45+00:00

Frequently Asked Questions

Purchasing a new machine, having a machine upgraded or looking for information on one of our product lines?

Since 1945, Pacific has been dedicated to providing customized metal forming solutions with expert customer service. Below are 12 common questions Pacific receives, simply click on the “+” to learn more.

1. What information should I have readily available when I call Pacific Press?2024-05-16T21:53:47+00:00

Pacific Press frequently receives inquiries related to purchasing spare parts or a new machine.

SPARE PARTS

If you are looking for information related to spare parts for an existing machine, the following information will help us expedite your request:

  • Photo of the part you are replacing, if possible.
  • Serial Number
  • Machine Model
  • Part number or name of part sought
  • Type of machine

You can also fill out a spare parts inquiry form here.

NEW MACHINES

For inquiries related to the purchase of a new machine the following information will help us expedite your request:

  • Describe the process or machinery you are currently using, if applicable
  • The intended application of the machine
  • The material you intend to use with your machine
  • Provide a drawing of the part or product you intend to make, if possible
2. Where should I begin the process of purchasing a new machine if I have a custom application?2024-05-16T21:53:17+00:00
  • Refer to question 1.
  • When applicable, Pacific Press’ experienced engineers can visit your business to learn more about your application or you can visit us! We are committed to working with you through every step of the process to ensure our final solution meets your expectations.
3. Will Pacific Press design a customized machine for my application?2024-05-16T21:54:47+00:00

Absolutely — Designing custom machines for unique applications has been Pacific’s expertise since 1945. We regularly work with clients to develop one-of-a-kind solutions that help give their business a valuable advantage in the marketplace.

Pacific Press Technologies is experienced in servicing a wide range of industries—to learn more about applications related to the different industries we serve visit our Industries page.

4. Can my older PACIFIC machine be rebuilt or retrofitted?2024-05-16T21:55:29+00:00

Yes. Pacific has a dedicated process for helping you determine whether a rebuild/retrofit will be the best financial decision for your existing machine.  Contact our sales department to find out more.

5. Does Pacific offer training for machine operators?2024-05-16T21:56:01+00:00

Training is available anytime! Whether you have purchased a new machine, upgraded an existing machine, or your experienced staff is retiring, Pacific Press Technologies is always happy to offer training services for our equipment. Visit our Operator Training page to learn more about training programs offered by Pacific Press Technologies.

6. What type of warranty does Pacific Press offer?2024-05-16T21:56:31+00:00
  • Pacific Press Technologies provides varying warranties depending on the type of equipment purchased. To learn the details, call us today! +1 618.262.8666
  • Every new Pacific Press Technologies machine is accompanied by a warranty.
7. Where are Pacific Press machines designed and built?2024-05-16T21:57:16+00:00

All Pacific Press machinery is designed and built by our experienced team at our Mt. Carmel, IL, USA headquarters. Learn more about our long, illustrious history on our About page.

8. Can I customize the paint color of my machine?2024-05-16T21:58:29+00:00

Pacific Press Technologies paints all new equipment a combination of its standard colors, blue and red. Color scheme and graphic design varies by machine. Pacific’s official colors are:

  • T0409 – Blue
  • RAL 3031 – Orient Red

Other colors are available upon request. Ask us for additional details. 1.618.262.8666

9. If my application or project is sensitive, can I be assured that Pacific will work on my project in confidentiality?2024-05-16T21:59:00+00:00

Having worked with several government agencies, research facilities and private businesses on highly sensitive applications, you can rest assured knowing that your proprietary information will remain confidential to Pacific. We are happy to enter into a non-disclosure agreement with our clients as required.

10. What kind of after-sale service does Pacific Press Technologies offer on its equipment?2024-05-16T21:59:50+00:00

Pacific Press Technologies is proud to offer an experienced, US-based team of service technicians to ensure that your equipment always runs with accuracy, efficiency, and quality. To learn about our full range of service offerings, click here.

11. How are Pacific Press and Multipress Related?2024-05-16T22:00:38+00:00

Pacific Press and Multipress are both owned by the same parent company, Right Lane Industries. Right Lane Industries (RLI) is an American based holding company with a portfolio of like-minded American manufacturing companies.

12. What is the difference between Pacific Press and Multipress machinery?2024-05-16T22:01:55+00:00

Pacific Press and Multipress differ in both their product offering and tonnage range and thus serve different markets and customer niches as a result. To learn about the markets Pacific Press serves, click here. To learn about the industries Multipress serves, click here.

Multipress offers customized hydraulic presses up to 1,000 tons. Multipress offers bench top, C-frame, 4-Column, and specialty hydraulic press solutions. Servo-hydraulic presses are also available.

Pacific Press offers machinery on the larger end of the spectrum- their hydraulic press line offers models up to 3,500 tons. Press types include C-frame, 4-post, Straight side or column presses, and horizontal presses. Press brakes are available up to 3,000 tons, or 6,000 tons for tandem systems.

While the product offering and tonnage range vary between Multipress and Pacific Press, the companies are united in their commitment to offer customized machinery solutions based on each customer’s unique application and production needs. A wide variety of automation, integration and ancillary options are available based on individual needs.

Don’t see your question answered above?
Call us today to speak with a Pacific representative.
We look forward to serving you!

1-618-262-8666

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