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Service Technician

Job Description:

Job Summary

Immediate openings for highly motivated Service Technicians with a desire to work in fast paced, quality centered environments. Position requires 75% travel to service customers worldwide.

Representing Pacific Press worldwide, the successful candidate must display

  • Strong integrity, committed to principle-centered leadership
  • Accountability, professionalism, and dedication to customers and Pacific Press
  • An ability to work under pressure and complete tasks in a timely fashion
  • An ability to exude high energy and solution-based thinking while focusing great attention to detail
  • Excellent service-oriented skills to customers

Key Responsibilities

  • Service all equipment to operate at its highest efficiency
  • Install new machinery
  • Maintain safety, health and environmental policies and procedures
  • Electronically log and maintain records of all details pertaining to Service Department
  • Consistently communicate with members of the Service Department to ensure all members of the team are kept up to date on service issues
  • Educate customer operators and maintenance staff on proper maintenance techniques and procedures
  • Conduct operator training on operation of machinery
  • Gather intel from customers to strengthen customer and Pacific business relationship
  • Develop successful and beneficial relationships with vendors

Other Responsibilities

  • Maintain safety, health and environmental policies and procedures
  • Electronically log and maintain records and details of in-field service work
  • Occasionally complete assigned tasks to aid in the manufacture of Pacific equipment
  • Provide technical phone support to customers as needed and directed by the Service Manager
  • Develop understanding of all Pacific PLC and HMI equipment and lead internal and customer training
  • Develop customer training and installation documents as directed by the service manager

Minimum Requirements

  • High School Graduate or GED
  • High mechanical aptitude with demonstrated troubleshooting and decision-making abilities
  • Excellent communication skills
  • Proficient use of personal computers including Windows and Microsoft Office applications
  • Must be able to stand for prolonged periods of time
  • May be required to work in variable temperatures (both indoor and outdoor scenarios)
  • May be required to work in tight or elevated spaces
  • May be required to stoop, kneel, bend, or climb
  • Must be able to obtain passport for foreign travel

About Us

Pacific Press Technologies is a 75+ year old branded OEM of hydraulic machinery.  The Company designs and manufacturers highly engineered hydraulic metalworking equipment used in a wide array of industries and applications.  The Company generates ~$12 million of revenue, of which ~65% is from the sale of new capital equipment, and ~35% is from the sale of aftermarket parts and technical services sold to the installed base.  The Company benefits from a reputable brand name in the industry, resulting in the opportunity to continue to capture incremental share in a large addressable market.  We are investing in refreshing product lines to address a lower cost/higher volume section of the market and look to continue this activity moving forward.

How to Apply