Service Technician

Job Description:

Job Summary

Immediate openings for highly motivated Service Technicians with a desire to work in fast paced, quality centered environments. Position requires 75% travel to service customers worldwide.

Representing Pacific Press Holdings worldwide, the successful candidate must display:

  • Strong integrity, committed to principle-centered leadership
  • Accountability, professionalism, and dedication to customers and Pacific Press
  • An ability to work under pressure and complete tasks in a timely fashion
  • An ability to exude high energy and solution-based thinking while focusing great attention to detail
  • Excellent service-oriented skills to customers

Key Responsibilities

Service all equipment to operate at its highest efficiency
Install new machinery
Maintain safety, health and environmental policies and procedures
Electronically log and maintain records of all details pertaining to Service Department
Consistently communicate with members of the Service Department to ensure all members of the team are kept up to date on service issues
Educate customer operators and maintenance staff on proper maintenance techniques and procedures
Conduct operator training on operation of machinery
Gather intel from customers to strengthen customer and Pacific business relationship
Develop successful and beneficial relationships with vendors

Other Responsibilities

Maintain safety, health and environmental policies and procedures
Electronically log and maintain records and details of in-field service work
Occasionally complete assigned tasks to aid in the manufacture of Pacific equipment
Provide technical phone support to customers as needed and directed by the Service Manager
Develop understanding of all Pacific PLC and HMI equipment and lead internal and customer training
Develop customer training and installation documents as directed by the service manager

Minimum Requirements

Must be 21 years of age or older
High School Graduate or GED
High mechanical aptitude with demonstrated troubleshooting and decision-making abilities
Excellent communication skills
Proficient use of personal computers including Windows and Microsoft Office applications
Must be able to stand for prolonged periods of time
May be required to work in variable temperatures (both indoor and outdoor scenarios)
May be required to work in tight or elevated spaces
May be required to stoop, kneel, bend, or climb
Must have a valid driver’s license
Must be able to obtain passport for foreign travel