Customer Service Hotline
800-851-3586
Parts Hotline
800-851-3586
Email
Fax:
618-262-7776
Customer Service and Parts at Pacific Press Technologies
Pacific Press Customer Service
Pacific Press customer service is every bit as important as engineering and manufacturing a superior product. Our excellent after-sale support through out the years has contributed to the esteemed market reputation Pacific Press Technologies currently enjoys. A professional field service team of ‘road’ technicians is in place to render timely and quality startups, installation, and warranty services. In addition, we offer preventive maintenance programs, troubleshooting, and repair.
An important part of our service commitment is the available telephone support. Just call 800-851-3586 and ask for the Customer Service Department. This function is staffed by people with many years of experience in the service and repair of Pacific products. When there is a system malfunction, the phone support technician can often define the problem, have the customer perform simple tests to isolate the cause, specify what needs to be done and either have the customer correct the problem (adjustments or simple part replacement) or schedule a Service Technician to complete the repair.
Pacific Press Parts
Spare parts availability is another critical element of customer service. Pacific maintains a complete archival library on every Pacific machine by serial number. This archive contains every part sold, every service report and the original sales and engineering information on each machine. In addition we have manuals, parts kit information and cross references available on the majority of the thousands of units still in service. The parts sales staff has the experience necessary to turn a broken part description into a number that can be used to get the machine repaired. The customer is always minutes away from crucial parts and service backup and information. Most parts are on the way to the customer within 24 hours of order entry, from our vast parts and materials inventory.
When you need parts for your Pacific, HTC or Triacro machines, call 800-851-3586 and ask for the Parts Department. You may also email the request to info@pacific-press.com, or fax the information to 618-262-7776. For quickest service, please have your part number and machine serial number handy.